For ages 21+

Responsible Gaming
Culture Starts Here

9basa believes gaming should be fun — not stressful. Use our safety tools and guidelines to set your own limits.

Why is responsible gaming important at 9basa?

Online gaming and sports betting, when enjoyed the right way, can be a great source of entertainment. But when it turns into an addiction, it can have a negative impact on family, financial life and mental health. Responsible gaming is an integral part of 9basa's core values.

We believe every player has the right to play in a safe environment. That is why we provide automatic limit settings, a self-exclusion system, time-out options and 24/7 live support in Bengali. Responsible gaming is not just about following rules — it is part of a healthy lifestyle.

At 9basa, only people aged 21 or above can open an account and play games. This age verification rule is strictly enforced. If you suspect someone is using this site on behalf of a minor, please inform our support team immediately.

Important: Gaming is for entertainment only. Never think of it as a source of income or a way to pay off debts. Do not bet beyond your means.

Our Safety Tools

We provide these tools free of charge to keep your gaming experience at 9basa safe and in control.

Deposit Limit

Set the maximum amount you want to deposit each day, week or month. Once a limit is set it takes effect immediately; increasing it requires a 72-hour waiting period.

Betting Limit

Set the maximum amount you can bet within a given period. This will protect you from excessive losses and create an enjoyable playing environment.

Time-Out

If you feel you need a short break, use the time-out option. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.

Self-Exclusion

Activate self-exclusion for a long-term break. Once enabled, the account cannot be reactivated before the set period ends — this decision is final and binding.

Session Reminder

You will be reminded at regular intervals how long you have been playing. These alerts keep you aware of time and help you avoid playing for too long.

21+ Age Verification

Age verification is mandatory when registering at 9basa. Only people aged 21 or above can use the gaming services. Access by minors is strictly prohibited.

Recognise the signs of addiction

If any of the following signs appear in you, seek help right away.

  • A tendency to bet more to try to recover lost money
  • Borrowing money from family or friends for gaming
  • Neglecting work, studies or family responsibilities
  • Feeling restless or anxious when unable to stop gaming
  • Hiding your gaming or lying about it
  • Turning to gaming to escape stress, depression or loneliness
  • Skipping sleep or meals in order to play longer
  • Falling into financial difficulty because of gaming
Remember: There is no shame in showing these signs. Asking for help is a sign of strength. Our 24/7 live chat support team is always here for you.

Set Your Own Limits

Log in to your 9basa account and manage your safety settings in just a few steps.

01

Access Your Account

Log in to your 9basa account and go to profile settings.

02

Open the "Safe Play" Menu

In settings, select the "Responsible Gaming" or "Safe Play" section.

03

Choose Your Limits

Activate whichever you need among deposit, betting, session time or self-exclusion.

04

Confirm

Save your changes. Lowering a limit takes effect immediately; increasing one is always delayed.

Need help? If you have trouble changing the settings yourself, contact our live chat — our Bengali-speaking support team will guide you 24/7.

Core Principles of Responsible Gaming

Responsible gaming at 9basa means staying in control during every session. Follow these principles:

  • Set a budget: Allocate a fixed amount before each session and do not exceed that limit.
  • Set a time limit: Decide how long you will play beforehand and use an alarm or reminder.
  • Accept losses: Losing is part of the game. Do not bet more in an attempt to recover lost money.
  • Avoid alcohol: Avoid gaming while intoxicated or in an unsettled state of mind — your ability to make decisions is reduced.
  • Take breaks: During long sessions, take regular breaks. Get up and walk, drink water, spend time with family.
  • Play for fun: Gaming is not a way to earn money. It is a form of entertainment — use it only for enjoyment.
  • Tell someone close: Talk openly with family or a trusted friend about your gaming habits.
  • Keep children away: Do not leave your device while logged in — be careful to ensure children cannot gain access.

Need Help? We Are Here

If you feel gaming is causing problems in your life, do not wait — contact us right now. 9basa's Bengali-speaking support team is with you 24/7.

Set Your Limits More questions? See our FAQ

Email support: [email protected]  |  24/7 live chat support (in Bengali)

Explore Sections of 9basa

Enjoy the various gaming sections of 9basa while playing responsibly.

Cricket Betting

Bet responsibly on local and international cricket matches including BPL, IPL and T20.

View Cricket

Slots

Enjoy hundreds of slot games — while staying within your set budget.

View Slots

9basa Casino

Enjoy live casino and table games in a safe environment.

View Casino

Frequently Asked Questions

Find answers to more questions about responsible gaming on our FAQ page.

Read FAQ

Frequently Asked Questions

Answers to common questions about responsible gaming.

Log in to your account and go to "Profile Settings" → "Responsible Gaming" section. There you can set daily, weekly or monthly deposit limits. Lowering a limit takes effect immediately; increasing a limit requires a 72-hour waiting period. Contact our live chat for any assistance.

Self-exclusion is a serious decision. It cannot be cancelled before the set time period ends. It is designed to give you long-term protection. Once the time period is over, contact our support team to reactivate your account.

No. Every account at 9basa is strictly personal. Never share your login details with anyone. Keep your device and account protected, especially from children or minors. If you suspect your account is being misused, let us know immediately.

A time-out is a short-term break (24 hours to a few weeks) where you can temporarily stop playing. Self-exclusion is a long-term measure that stays in effect for months or years and cannot be cancelled before the time period ends. If you feel the problem is serious, self-exclusion is the right choice.

Contact 9basa's 24/7 Bengali live chat support or email [email protected]. Our trained support team will help you take the right steps. Your privacy is fully protected.

No, it is completely prohibited. 9basa is only for people aged 21 or above. Age verification is mandatory at registration. If you suspect a minor is using this site, report it immediately to [email protected].