9basa Privacy Policy

Definitions and Introduction

In this privacy policy ("Policy"), "9basa", "we", "us", or "the platform" refers to the 9basa online platform (https://9basa.lat). "You" or "user" refers to any person who visits our website, opens an account, or uses any of our services.

"Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, or device identifiers.

This policy applies to all services offered by 9basa, including sports betting, online casino games, slots, and any promotional activities. By using our platform, you automatically agree to the terms of this policy.

What Information We Collect

9basa may collect the following types of information from you:

2.1 Information You Provide Directly

When you register an account with 9basa or contact us, the information you provide yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Login credentials (username and password)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and geographic location (country/region)
• Browser type, version, and language settings
• Device type and operating system
• Page visits, click patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity history and betting patterns

2.3 Information Received from Third Parties

We may also receive certain information from our approved partner organisations during payment processing or identity verification. Such collection is always carried out in compliance with applicable regulations.

Purpose of Information Use

9basa uses the information collected for the following lawful purposes:

• Account management: To create, verify, and maintain your account.
• Identity verification (KYC): To comply with the 21+ age restriction and anti-money laundering regulations.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Customer support: To handle your questions, complaints, and support requests.
• Security and fraud prevention: To detect and prevent unauthorised access, fraud, and suspicious activity.
• Promotional communications: To send you bonuses, offers, and updates with your consent.
• Service improvement: To analyse user experience and improve the platform.
• Legal obligations: To comply with applicable laws and regulatory authority directives.

Cookies and Tracking Technologies

The 9basa website uses cookies and similar technologies that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site; without these the site will not work properly.
• Functional cookies: To remember your preferences, language, and login location.
• Analytics cookies: To understand how the site is used; this information is used for statistical purposes.
• Security cookies: To detect and prevent fraud.

4.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, this may limit the functionality of some services. Disabling essential cookies will prevent access to the site.

Information Sharing and Disclosure

9basa never sells your personal information or transfers it to third parties for any commercial purpose. However, information may be shared on a limited basis in the following circumstances:

5.1 Approved Service Providers

We work with approved third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.

5.2 Legal Obligations

We may be required to provide necessary information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases we will only provide the information that is legally required.

5.3 Anti-Money Laundering and Fraud Prevention

In specific cases, information may be disclosed to the relevant authorities to comply with anti-money laundering (AML) and fraud prevention regulations.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving 9basa, user information may be transferred, but the same standards of this privacy policy will be maintained.

Data Security Measures

9basa uses industry-standard security technologies to protect your personal information:

• SSL encryption: All data transmissions on the website are encrypted using SSL/TLS technology.
• Database encryption: Stored sensitive information is kept in an encrypted format.
• Access controls: Only authorised staff can access the information they need.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-factor authentication: Two-step identity verification is available for account security.
• Data centre security: Our servers are located in secure, monitored data centres.

However, data transmission over the internet or electronic storage is not completely secure. We make every effort to protect your information, but no method can be claimed to be 100% secure.

Data Retention Period

9basa retains your personal information only for as long as is necessary to provide services and to meet legal obligations.

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Information required to meet legal obligations is retained for a defined period after the account is closed.
• Transaction records: Retained for the period specified under financial regulations.
• Cookie data: Retained for the period defined according to the type of cookie.

At the end of the retention period, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request details of what information we hold about you. Send this request to our support team.

8.2 Right to Rectification

If any information we hold about you is incorrect, you have the right to request a correction. This can be done through account settings or via support.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. You can unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

To exercise any of the above rights, email our privacy team at: [email protected]. We are committed to responding to your request as quickly as reasonably possible.

Protection of Minors' Data

9basa strictly refrains from providing services to anyone under the age of 21 ("minors"). This platform is intended for adults aged 21 and over only.

We do not knowingly collect information from any minor. If we become aware that a minor's personal information has entered our system, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

International Data Transfers

9basa's technical infrastructure may be spread across servers located in different countries. As a result, your information may be processed or stored outside of Bangladesh.

For any such international transfer, we ensure that your information receives protection equivalent to this privacy policy and is consistent with applicable data protection laws.

Responsible Gambling and Data Use

9basa places the highest importance on responsible gaming. We analyse information related to your gaming behaviour in order to identify potentially problematic gambling patterns and offer you support.

Information obtained through this analysis is used solely for your wellbeing — for example, to provide self-exclusion options, set deposit limits, or offer necessary assistance. This information is not used for any marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

9basa reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a message to your registered email address.
• Via a pop-up notification after you log in.

Continuing to use the platform after a revised policy is published means you accept the updated policy. We therefore recommend that you check this page regularly.

Last Updated: January 1, 2026

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

After receiving your complaint, we will get back to you as quickly as possible and make every effort to find a resolution. Our privacy team can communicate in both Bengali and English.

Before contacting us, please visit our FAQ page — answers to many common questions can be found there.