9basa Terms and Conditions

1. General Provisions

9basa (hereinafter referred to as the "Platform", "we" or "us") operates an online casino and sports betting service for Bangladeshi users. These terms and conditions ("Terms") apply to every individual ("User" or "you") who uses the platform.

These Terms are written in English and are to be interpreted in accordance with the general legal principles of Bangladesh. If a dispute arises between a user and 9basa, both parties will first attempt to resolve it through discussion. Even if any one clause of these Terms is found to be unenforceable, the remaining clauses will continue to be in effect.

9basa follows SSL encryption and fair play policies as a safe and reliable platform. Our goal is to ensure a transparent and enjoyable gaming environment for every user.

2. Account Registration and Personal Information

When creating an account on 9basa, the user must provide accurate and complete information. 9basa reserves the right to suspend or cancel an account if false or misleading information is provided.

Each individual may operate only one account. Creating multiple accounts is a direct violation of these Terms and will result in:

• All accounts being closed immediately;
• The balances of all accounts may be forfeited;
• Bonus and promotional rewards will be cancelled.

You are fully responsible for the security of your account. Keep your password confidential and do not give anyone else access to your account. If you suspect any unauthorized activity on your account, notify our support team immediately.

9basa may at any time request a government-issued identity document (National ID or passport) and proof of address for account verification. The withdrawal process may be suspended until verification is complete.

3. Age Verification and Eligibility

When creating an account, the user must declare that:

1. They are at least 21 years of age;
2. They are gaming of their own free will and using their own funds;
3. Online gaming activities are not legally prohibited in the country or region where they reside;
4. They have not previously been banned from 9basa for any reason.

9basa reserves the right to verify age and may request valid proof of age if needed. The account and all deposited funds of any underage user will be forfeited immediately.

4. Deposit, Withdrawal and Payment Policy

9basa provides deposit and withdrawal facilities through Bangladesh's popular mobile banking methods. All transactions are conducted in Bangladeshi Taka (৳ / BDT).

4.1 Deposits

• Accepted payment methods: bKash, Nagad, Rocket, Upay, Bank Transfer.
• Minimum deposit: ৳200 for each method.
• Successful deposits are generally credited to the account instantly. If there is a delay due to technical issues, please contact support.
• No additional charges are applied for deposits, however your payment provider may impose their own fees.
• Only payment accounts registered in your own name may be used.

4.2 Withdrawals

• Minimum withdrawal: ৳800.
• Standard withdrawal processing takes 5–30 minutes.
• Account verification must be complete before a withdrawal request can be processed.
• Funds from bonuses must meet the specified wagering (betting) requirements before withdrawal.
• Withdrawals may be temporarily suspended in cases of suspicious activity or incomplete verification.
• Please try to withdraw using the same payment method used for the deposit.

5. Bonuses and Promotional Offers

9basa offers various types of bonuses and promotional offers for new and existing users. Each bonus has its own terms and conditions which must be read before accepting.

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. Before this bonus can be withdrawn, the combined amount of the bonus and deposit must be wagered 20 times (20x).

• The welcome bonus applies only to each user's first deposit.
• The bonus validity period is generally 30 days — if the requirements are not met within the set time, the bonus will be cancelled.
• Only real money bets will count toward completing wagering requirements.
• There may be restrictions on wagering bonus funds on certain games.

5.2 VIP Cashback Program

Active players can join 9basa's three-tier VIP program:

• Bronze Tier: Weekly cashback of up to 0.4%.
• Silver Tier: Weekly cashback of up to 0.8%.
• Gold Tier: Weekly cashback of up to 1.2%.

Players advance to higher tiers based on their gaming activity. Cashback is credited to eligible accounts every Monday. Cashback is directly withdrawable.

5.3 General Bonus Policy

• 9basa reserves the right to modify, suspend, or cancel bonus offers at any time.
• Bonus abuse (arbitrage betting, collecting bonuses through multiple accounts) is subject to penalty.
• Promotional bonus funds are not exchangeable for cash.
• The detailed terms of each promotional offer will be stated on that offer's page.

6. Betting Rules and Gaming Policy

All games and betting activities on 9basa are governed by the following general rules:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is accepted on odds or payouts incorrectly displayed due to a technical error, 9basa reserves the right to cancel that bet.
• A Random Number Generator (RNG) is used to determine game outcomes, which is impartial and verifiable.
• If a suspicious betting pattern is detected, restrictions may be placed on the relevant account until an investigation is completed.
• For sports betting, if an event is cancelled or suspended, 9basa's separate sports betting rules will apply.

In the case of game-related disputes, server-side logs will be considered as final evidence. 9basa's decision on this matter is final.

7. Prohibited Conduct and Fraud Prevention

9basa is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Hacking, cracking, or any kind of software manipulation;
• Playing games or placing bets using bots or automated tools;
• Collusion or conspiring with other players to gain a fraudulent advantage;
• Using the platform for money laundering or concealing the source of illegal funds;
• Chargeback fraud — making unauthorized chargeback claims after receiving a payment;
• Using a VPN or proxy to bypass geographical restrictions;
• Using a false identity or creating an account with someone else's information;
• Operating multiple accounts from the same household or device.

If any of the above activities are proven, the account will be closed, the balance forfeited, and legal action taken if necessary.

8. Account Closure and Termination

A user may permanently close their account at any time by contacting support. Any valid balance should be withdrawn before the account is closed.

9basa may close an account at its own discretion in the following circumstances:

• In case of a violation of any clause of these Terms;
• If evidence of illegal activity or fraud is found;
• In case of failure to pass age verification;
• In the case of a long-inactive account (prior notice will be given).

9basa will send prior notice by email regarding the imposition of a maintenance fee on inactive accounts (no transactions for more than 12 months). User information will be retained after account closure in accordance with legal obligations.

9. Privacy and Personal Information

Protecting users' personal information is extremely important to 9basa. We keep your information secure using SSL encryption and industry-standard security measures.

9basa uses personal information for the following purposes:

• For account verification and management;
• For processing financial transactions;
• For fulfilling legal obligations;
• For improving customer service;
• For preventing fraud and money laundering.

9basa does not sell users' personal information to third parties. For more details, please read our Privacy Policy.

10. Limitation of Liability

9basa is not liable for the following:

• Games missed due to internet disconnection or technical issues;
• Issues caused by the user's own device or software;
• Delays or errors from third-party payment providers;
• Service disruptions due to external causes (natural disasters, cyberattacks);
• Financial losses resulting from the user's own gaming decisions.

9basa's maximum liability in any case will not exceed the total balance in the user's account. If an incorrect amount is credited due to an unintentional technical error, 9basa reserves the right to recover that excess amount.

11. Responsible Gaming

9basa believes that gaming is a form of entertainment and should never be used as a solution to financial problems. We place the highest importance on responsible gaming.

Our responsible gaming tools:

• Deposit Limits: Set a limit on how much you deposit daily, weekly, or monthly.
• Reality Check: Receive a notification after a set period of time to remind you how long you have been playing.
• Self-Exclusion: The option to exclude yourself from the platform for 6 months, 1 year, or permanently.
• Cooling-Off Break: Temporarily suspend your account for 24 hours up to 30 days.

If you feel that gaming is having a negative impact on your daily life, contact our support immediately or read our Responsible Gaming page.

12. Changes to Terms & Conditions and Contact

9basa reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified by email or on the platform in the event of significant changes.

Continued use of the platform after updated terms and conditions are published will be taken to mean that the user has accepted the new terms and conditions. The latest version of the terms and conditions will always be available on this page.

If you have any questions or objections about these terms and conditions, contact our 24/7 live chat support or email us at ([email protected]). Our support team provides assistance in Bengali.